AI at the Core
AI sits at the center of how WETEC builds software.
Artificial Intelligence as-the-coreArtificial Intelligenceas-the-core
Smarter digital transformation for water utilities
Core values
What WETEC stands for
Domain UnderstandingUnderstanding the sector, enterprise context and realities of deployment.
ReliabilityInformation security, data protection and system stability are built into the work.
InnovationWe research and deploy new technologies with practical operating value.
Effective digital transformation built around AI
Services
End-to-end digital solutions for water utilities
From utility software and infrastructure to smart devices and AI, WETEC helps modernize the full water-supply operating chain.
Specialized water-utility software
Bring sector-specific systems into production around real utility workflows.
View detailsIntegration with existing platforms
Connect new systems with existing platforms, data sources and workflows.
View detailsTailored software for specialized needs
Adapt features to the utility's specific operating requirements.
View detailsCentral monitoring center
Unify operational data into one screen for centralized monitoring and coordination.
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0+water utilities trust us
AI at the Core
AI sits at the center of how WETEC builds software.
R&D-First Mindset
Investing in engineering teams and continuously exploring new technologies.
Partnership for Growth
Working side by side with enterprises for the long-term value.
Principles
Built with AI at the core
WETEC partners with enterprises through digital transformation, invests continuously in R&D and puts AI at the center of every solution.
R&D-First Mindset
Investing in engineering teams and continuously exploring new technologies.
Partnership for Growth
Working side by side with enterprises for the long-term value.
Product ecosystem
An AI-based ecosystem, built to solve challenges from production to consumption.
WaterSense
A web-based GIS platform for monitoring production, distribution networks, water loss and water quality in real time.
Network asset control
Real-time update
Synchronized data into a central warehouse
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AI anomaly detectionDevice-ready integrationWeb and mobile operation
Water ERP
A software suite that unifies customer records, meter readings, billing, collection, customer care and operational reporting.
Centralized data
End-to-end workflows
Data protection and information security
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200+ management functionsCustomer-care mobile appField-engineering software
CityMind
A smart-meter management solution for remote reading, abnormal-use alerts, consumption analytics and automated water-loss calculation.
Reading synchronization
Alert management
Meter locations visible on the mobile map
120,000+ metersUsed by 16+ water utilities
WaterOps
A centralized monitoring and operations layer for the water network, from treatment plants and distribution assets to customer meters.
Real-time field data
Centralized monitoring
AI-assisted decisions from operational data
SCADA data synchronizationGIS-based asset digitizationOperations dashboard
Wetec AI
An enterprise AI assistant that unlocks internal data for reporting, translation, knowledge search and customer-operation workflows.
Customer-care support
Secure, governed data
Automation for repetitive workflows
Connects to existing systemsAnswers from internal knowledge
Need the right solution for your water-utility operation?
Talk to WETECWhere WETEC is heading
Smart water supply operating model
From plant to household, every component can be monitored online, in real time.
Make water-source data visible and flag fluctuations before they affect production.
- Water level, flow and quality data in one view
- Real-time tracking of abnormal changes
- Data synchronization aligned with authority requirements
24/7 monitoring
How WETEC creates impact
Water utilities need data that turns into operational decisions
01
Connect the data
GIS, SCADA, IoT devices and customer systems
02
Unify the context
Clean, connected data in one operating layer
03
Apply AI
Detect anomalies and support decisions
04
Coordinate response
Send alerts and tasks to the right team
Featured deployments
Representative deployments delivered by WETEC and supported through real-world operations.
Customer care and payment
QR-code payment for bills
Saves at least VND 1,000 per transaction/monthAndroid and iOS
- High collection-service costs, dependence on 3rd-party channels
- Limited online presence, creating openings for scams
- A app was available but had not reached meaningful adoption
- Deploy dynamic QR-code payment with automatic debt clearing
- Use the app for free notifications and direct 1-1 support
- Advise and co-deploy the app for practical, sustainable adoption
Saves at least VND 1,000 per transaction/monthAndroid and iOS
Customer management
Building and deploying BIWASE CRM
500,000+ customer accounts200+ functions9 branches
- Legacy software was outdated and difficult to upgrade or extend
- CRM, billing and related data were not synchronized
- Field teams lacked a mobile app for daily work
- Design a high-performance architecture that is easier to upgrade
- Re-standardize customer data going back to 2000
- Train and support branches through daily operations
500,000+ customer accounts200+ functions9 branches
GIS network operations
Network asset management on GIS
100,000+ assets digitizedWeb and mobile appReal-time data
- GIS ran locally, making remote and mobile access difficult
- Data was scattered, manual and inconsistent across internal systems
- The interface was hard to use and missing key operating functions
- Build GIS as the central data layer for devices, pipes, DMAs, loss management and incidents
- Integrate data from loggers, smart meters and water-quality monitoring, with AI detecting anomalies automatically
100,000+ assets digitizedWeb and mobile appReal-time data
AI application
BIWASE AI assistant
Q&A over internal dataVoice translationCustomer care
- Internal knowledge was scattered across documents and systems
- Teams needed real-time voice translation
- Build an internal AI-assistant platform with specialized agents for translation, document Q&A and enterprise-data queries
- Connect internal data so answers come from controlled sources
- Use an open architecture ready for multi-channel customer-care AI
Q&A over internal dataVoice translationCustomer care
Water operations center
Centralized monitoring and operations
Treatment plant dataNetwork dataCustomer data
- Operational data was scattered across SCADA, GIS, loggers, cameras and business systems
- Teams lacked one tool to consolidate data and raise smart alerts for timely decisions
- Deploy a centralized monitoring dashboard that brings operational data into one visual interface
- Connect plant, network, device, logger, map and camera data for a full-system view of water supply
Treatment plant dataNetwork dataCustomer data
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WETEC's standards
Design
Survey first, then design the system around reality
Stability
Choose technologies built for stable operation
Security
Manage permissions and reduce operational risk
Implementation
Pilot, validate and expand in planned phases
Cloud / On-premise
Adapt infrastructure to each security model
Partnership
Train, support and stay with the operation