Customer service for water utilities
An AI contact centre that answers customers instantly
Identifies customers by phone number, looks up their records and replies in natural Vietnamese speech.
Natural conversations in Vietnamese
Natural voice
Clear pronunciation and polite address, like a trained agent.
Instant replies
No waiting on hold, even at billing time.
Available after hours
Calls are answered in the evening and on holidays.
- AI
Hello, this is the water utility helpline. How can I help you today?
- Customer
Could you check my water bill for this month?
- AI
Of course. Your bill this month is 286,000 VND, due on the 25th. Would you like to know how to pay?
Identify customers by their phone number
The contact centre matches the registered phone number to open the right customer record, bills and transaction history.
- 01
Take the call
Capture the caller’s phone number as soon as the call comes in.
- 02
Match the registered number
Find the record that matches the number in your customer software.
- 03
Answer from the record
Answer questions on bills, balances and supply schedules from that record.
Information available
- Customer records
- Bills and balances
- Payment history
- Service address
If the number is not registered, the assistant asks for the customer code.
Common customer requests
Bills and payments
Look up water bills, outstanding balances and payment history.
Supply interruption schedules
Explain affected areas and the expected time for water supply to resume.
Water service procedures
Explain new connections, account transfers and meter replacements according to your utility’s rules.
Leak and outage reports
Record the location and incident details, then send the request to the technical team.
Every channel shares one customer record
Channels
- Phone
- Zalo OA
- Customer app
Internal systems
- Customers and billing
- Supply schedule and incidents
- Service requests
Hear the AI contact centre
Book a demo to hear the voice and try the questions your customers call about most.