Auto-summarized by WETEC AIWETEC built a multi-agent AI assistant for BIWASE to help staff retrieve technical information and communicate in Vietnamese and English. Specialized agents answer questions using permitted internal documents and handle real-time voice translation, while private-infrastructure deployment lets the company control access to enterprise data. Staff can use the assistant to find procedures and technical guidance, then check the information against original documents before applying it. The platform’s open architecture provides a foundation for further integrations, including multi-channel customer care in a subsequent implementation phase.
Illustration. Technical knowledge and translation needs in a business environment.
Connect internal technical documents to an AI assistant for knowledge retrieval and real-time voice translation.
Organization: BIWASE.
Finding information in the existing document library
Operating procedures, equipment documents and technical guides often sit in many separate files. Staff must find the right source for their work. BIWASE also needed real-time Vietnamese–English voice translation. WETEC built a multi-agent assistant, with individual agents assigned specialized tasks such as document Q&A and translation. Internal information connects to a platform on private infrastructure so the company can control the scope of access.
Challenges to address
Internal knowledge was scattered across documents and systems.
Teams needed real-time voice translation.
What WETEC delivered
WETEC organized specialized agents for document Q&A, translation and business-data queries. The platform uses connected internal sources instead of relying only on general knowledge. Its open architecture provides a foundation for further integrations.
Build an internal AI-assistant platform with specialized agents for translation, document Q&A and enterprise-data queries.
Connect internal data so answers come from controlled sources.
Use an open architecture ready for multi-channel customer-care AI.
How the workflow connects
Ask a question. Staff describe the procedure or technical document information they need.
Search documents. The Q&A agent retrieves information from connected, permitted internal sources.
Receive assistance. The assistant organizes information; a translation agent handles Vietnamese–English speech.
Check and use. Staff check information against original documents before applying it at work.
Internal knowledge available during daily work
Staff have a conversational way to access technical documents and procedures, alongside voice translation when communicating in Vietnamese and English. These capabilities support lookup and communication. Multi-channel customer care is an architectural extension opportunity for a subsequent implementation phase.
Delivery outcomes
BIWASE has technical-document Q&A and real-time Vietnamese–English voice translation. Private infrastructure lets the company control data access. Staff use the assistant's information and compare it with original sources when applying it.
Document Q&A and technical information retrieval from internal sources.
Support real-time Vietnamese and English voice translation.
Private infrastructure deployment with controlled access to enterprise data.
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