Water ERP · Customers and water billing
From customer accounts to collections, in one system
Customer records, meter reading, invoicing, collections and customer care in one piece of software. Payments cleared automatically, balances always clear, and timely reports for management and every branch.
Covering every part of the water billing business.
Core workflows
No more month-end balance reconciliation
Each customer’s readings, invoices and payments sit on the same account. As soon as a customer pays, the balance is cleared automatically, and the billing team no longer has to match transactions one by one.
- 01
Account management
Customer records, new connections, transfers and meter replacements in one place.
- 02
Readings and invoices
Calculate charges, prepare and approve invoices following the utility’s own process.
- 03
Collections and clearing
Banks, QR and payment gateways connected, with payments cleared automatically.
On any device
Office and field staff share the same data
Customer and field service
- Customer care
- Log complaints, integrate the call centre and follow every case through.
- Mobile apps
- Apps for meter reading, field engineering and customers.
- Business reports
- Revenue, consumption and balances by branch and by period.
The workflow
A billing cycle in Water ERP
- Read meters
- Staff record readings on their phones and the data reaches the system immediately.
- Issue invoices
- Charges calculated and invoices issued to the right customer and period, with notifications sent through the app.
- Collect and clear
- Customers pay by transfer or QR, and balances update automatically.
Why Water ERP
Benefits for your utility
Ready to connect with banks, payment gateways, dynamic QR, the call centre and smart meters.
- Management
- See revenue, balances and collection rates for every branch at any time.
- Billing department
- Less manual reconciliation and fewer invoice errors.
- Customers
- Convenient payment and timely notifications through the official app.
Runs on Microsoft Azure or your own servers, with permissions by role and branch.
In practice
A delivered project
Building and deploying BIWASE CRM
A water-utility CRM platform connecting customer records since 2000 and serving more than 500,000 accounts across nine branches.
- 500,000+ customer accounts
- 200+ functions
- 9 branches
See Water ERP run a full billing cycle
Book a demo to see the whole process, from meter reading to collections and payment clearing, in Water ERP.