Legacy software was outdated and difficult to upgrade or extend
Building and deploying BIWASE CRM
500,000+ accounts, 9 branches, one system
A utility CRM platform connecting customer records dating back to 2000 and serving over 500,000 accounts across 9 branches.
CustomerBIWASE Binh Duong
Customer management
- 500,000+ customer accounts
- 200+ functions
- 9 branches
Operating challenge
Standardising more than 20 years of customer data
The legacy software was hard to upgrade and data across modules was out of sync. WETEC rebuilt BIWASE’s CRM, standardised all customer data back to 2000 and trained every branch. Today the system serves more than 500,000 accounts with over 200 business functions.
CRM, billing and related data were not synchronized
Field teams lacked a mobile app for daily work
WETEC’s approach
What WETEC delivered
The scope of work WETEC carried out on the project.
- 01
System architecture
Design a high-performance architecture that is easier to upgrade
- 02
Data standardisation
Re-standardize customer data going back to 2000
- 03
Branch training
Train and support branches through daily operations
Delivery outcomes
Results
Manage over 500,000 customer accounts across 9 branches
Synchronize records for new connections, account transfers and meter maintenance
Provide over 200 management and business-reporting functions
Products used
WETEC products in this project
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