Operational outcomes
- Synchronized mobile and smart-meter reading
- Integrated billing, payment and customer service
- Azure or private cloud/server deployment
Customer, billing, collection
CRM & Billing
A CRM and Billing suite synchronizing meter reading, customer management, billing, payment and service workflows.
~500,000 meter ID~200 functions9 branches
wetec.com.vn
wetec.com.vn
wetec.com.vn
Core capabilities
- Customer profile
- Billing workflow
- Online payment
- Customer service
- Call center integration
Integrations
- Meter reading app
- Billing
- Payment gateway
- Customer service app
- Microsoft Azure
Product overview
Close the customer, meter and revenue lifecycle
CRM & Billing unifies customer records, meter reading, tariff calculation, invoicing, payment and customer service into one continuous data workflow.
CRM & Billing
Core functional layers
Customer records
Manage profiles, contracts, consumption history and service requests by customer ID.
Reading & billing
Sync readings from mobile, smart meters or manual entry and calculate charges by tariff.
Invoice & payment
Issue invoices, connect payment gateways and reconcile multi-channel revenue.
Customer service
Track requests, handling history and call-center or customer-app integration.
Process
Recommended rollout flow
- 1
Map current workflows
Review meter reading, billing, collection and customer-care operations.
- 2
Clean customer data
Standardize customer IDs, meters, reading routes and transaction history.
- 3
Configure business rules
Set tariffs, cycles, roles, invoice templates and approval workflows.
- 4
Parallel run and cutover
Test billing cycles, reconcile numbers and train branches before launch.
Deployment model
Rolled out by branch scale and billing cycle
The suite can run on Azure, private cloud or internal servers depending on the utility's security and governance model.
Best fit when
- CRM and billing are fragmented
- Collection and customer care need digitization
- The platform must scale across branches
Deployment items
- Customer and meter data migration
- Payment, call-center and mobile-app integration
- Branch-level reconciliation reports